If English is a second language, you may have concerns about how your writing will look. WordSharp has edited works for a great number of English editing clients from around the world. We make sure your writing is not edited to the point that it looks like someone else wrote it.
Q— I need to have the English flawless in this document. Can you help? A— Yes.
Q— What do you fix for ESL clients?
ENGLISH PROOFREADING SERVICE
includes grammar, typographical errors, misspellings, punctuation, clarity, comma usage and splices, sentence fragments, run-on sentences, subject-verb disagreement and verb tense.
ENGLISH EDITING SERVICE
includes all of the above AND the following: citation style, flow, transition, phrasing ambiguities, audience appropriateness, organization, structure, theme, rhetorical consistency, levels of diction, lexical register, rhythm, word choice and colloquialisms.
DOCUMENT CREATION
involves generating custom documents from scratch for business needs. Document creation is a flat rate service requiring a quote from Client Services.
Q— How do I know what has changed in my document? A— If you send your documents in Microsoft Word format, WordSharp will return two copies to you when the English editing is complete. One is the original with changes highlighted. The other is the final version of your document.
Q— Will it be edited the way I want? A— All of our English editors have doctoral degrees and years of experience as teachers, published authors and professionals in various disciplines. We do dissertation editing, thesis editing, case studies, CVs, monographs and countless other types of English editing. We provide the right English editor for your needs, whether it’s a book, report, grant application or professional paper.
Q— Do I need the latest version of Word or do I have to use a PC? A— No, the editing function has been a long-time feature of Word and the files we send you work with a PC or Mac.
Q— Do you work in formats other than Microsoft Word? A—Yes, we accept many other formats but we prefer MS Word.
Q— What about citation style and formatting? A— Our editors ensure that your documents comply with your style requirements. Specify whether you are using APA, AMA, MLA, Chicago, Turabian, Harvard, CSE, Bluebook or something else.
Q— How long does your English proofreading and English editing service take? A— A member of our staff can usually respond immediately and may return your work to you in an hour or two. We complete longer submissions within one to three days. An English editor will accept the project only if we can have the finished documents back to you before your deadline.
Q— How much does your English proofreading and English editing service cost? A— We offer English proofreading for just a penny a word [$.01/word]. If you want the full English editing service, professional proofreading, style editing and structure, the total cost is just three cents per word [$.03/word].
We offer discounts for documents longer than forty pages. Please contact Client Services with a description of your document and we’ll quote you the lowest rate possible.
Q— Do you offer price breaks for bulk/long-term standing orders and/or business relationships? A— We apply discounts for larger word counts. Additionally, some of our employees may be kept on retainer if you find this better suits your needs. If your business, organization or agency would like to retain our services for a large project or for a longer term, a Client Services representative would be happy to discuss this with you.
Q— What are the payment options? A— We currently accept Visa, MasterCard, American Express, Discover, bankcards and PayPal payments.
Q— What are rates based on? A— Word count and your choice between English proofreading, the English editing service, or document creation. Unlike other English editing service companies, we do not have confusing per page or per 1,000-word rates or vague quotes. We provide exact per word figures for standard editing and proofing services and specific quotes for document creation. Send us your document and specify editing or proofreading. For document creation, just send us your specifications.
Q— Is there a minimum charge for English editing or for English proofreading? A— To cover administrative costs, there is a minimum three-dollar [USD] charge. To avoid the minimum charge, you may send more than one document per order.
Q— What about confidentiality? A— WordSharp considers the issues surrounding intellectual copyright and confidentiality to be crucial. Only your English editor and a WordSharp Managing Editor have access to your submission. Each of our staff is required to sign a copy of the Confidentiality Agreement, which ensures that under no circumstances can an employee share your documents with anyone outside of WordSharp. If you require a separate non-disclosure agreement, contact us. Unless you request otherwise, all client files are deleted after sixty days. WordSharp does not sell, trade, transfer, rent or share ANY client information with ANY other party. All documents reviewed by our editors remain the intellectual property of you, the original author. In keeping with our strict confidentiality, WordSharp never releases the names of clients or the titles we have edited without prior consent. For further information, view our Privacy Policy. |
Q— What about payment security? A— WordSharp makes use of the most powerful and updated security measures including the industry standard in encryption (128-bit Secure Socket Layer). This is the highest level of security commercially available and is the same standard of security used in cash machines (ATMs) and by many retail stores. In order to protect your credit card information, we have partnered with PayPal to offer you the most trusted financial transaction system on the Internet. The entire payment process is conducted through their secure website. No banking information or credit card data is ever collected or stored by WordSharp.
Q— How about copyright? A—Our clients always maintain ownership and copyright. WordSharp and its employees make no claim on your copyright, and we do not require credit or acknowledgement beyond the fees for the services rendered.
Q— What if I’m not satisfied? A— WordSharp is a professional company focused on our clients. We provide the best service possible. Each document is proofed twice before returning it to you. If you are not completely satisfied, you can re-submit it for further editing/proofing. We are committed to your satisfaction.
Q— How is your guarantee? A— Our proofreading services are among the best in the industry. If you find that our editors have missed a proofing error, contact Client Services. We will promptly correct the error and provide a refund in accordance with our guarantee policy.
Q— I don't live in the USA. Can I still use your service? A— Yes, WordSharp is an international company. As long as you have a valid credit card or PayPal or can arrange payment via money order, you can use our services.
Q— Do you have editors who can work with Australian or British English? A— Yes, specify what type of English you need when you place your order.
Q— What are your business hours? A— Our English language writing services are working nearly twenty-four hours a day, seven days a week. Our administrative staff is available between 6 a.m. and 6 p.m. CST (GMT -6); we answer emails within twenty-four hours.
Q— Where are you? A— Our international headquarters is based in Chicago, Illinois USA. Your communications are channeled through this office.
Q— How can I contact you? A— If you read our FAQ and still have a question, its best to contact Client Services by email.
Q— I check everything; why do I need you? A— Even the best writers benefit from impartial and thorough paper editing. English editors recognize things in your documents, manuals and manuscripts that become unnoticeable to you. After you have done several drafts, reviewing and revising your words, that familiarity with the document results in your filling in missing words and skipping over errors when you read.
Q— When you're done, will my book be ready to publish? A— Your manuscript will be print-ready subject to the state of the manuscript when submitted to us and subject to individual publisher specifications.
Q— How do I get a word count? A— Send your document to us. We'll calculate the amount and send you an email invoice with a link to your payment options.
Q— Can I see samples of your work? A— Click here for English editing samples. Even better than that, we offer a free sample edit of your work. Send us your document; we'll pick two pages to edit and return to you as a sample.
Q— What are your credentials? A— Each of our editors and proofreaders must, at a minimum:
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Be a native English speaker
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Have at least three years of professional experience as an English editor
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Have a Ph.D.
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Provide samples of their English editing
A typical WordSharp English editor has more than fifteen years of professional experience and is published in her/his chosen specialization.
Q— What about my publisher's requirements for citation style? A— Citations, references and indexing will be done according to your style guide requirements.
Q— You won't change my special formatting, will you? A— No, we edit all sorts of styles, dialects and special formatting. If there is something you do not want us to edit, mention this when you email documents.
Q— How do I take advantage of the referral program?
A— Refer someone to WordSharp and receive a 10% finder’s fee. They should include your name and email address when submitting their document. The person you refer receives a 10% discount too.
NEW! Link to our English Editing Facebook page. Let us know and receive an email with a discount code good for 5% off of your next document.
Still have questions? Contact us directly with your English language editing questions. One of our chief editors will be more than happy to discuss your project with you and provide any additional information you may require. |
